Pam Reyes - How to Build Cohesive High Performance Teams (E1817)

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To match with a licensed therapist today, go to Talkspace.com and enter promo code S80. Welcome to the Exit Coach Radio show, the show for baby boomer business owners who are looking for cutting edge information as they plan their 3 to 10 year business succession and exit. Every week we interview top professional advisors for. Their best tips, strategies, and precautions so you can be well planned. And don't miss our one minute exit coach tip of the day on exitcoachradio.com. And now here's your host, the exit coach Bill Black. Well, welcome to the show, everyone. Thanks so much for joining us today. You know, it's always exciting when we have guests that have had a great interview in the past, and they come back and we build upon that. We're going to do that today with our first guest Pam Reyes. She's a business and leadership adviser out of San Diego, and last time we talked about How the best leaders are not well rounded and it's a great interview if you get a chance, go back and listen to it if you didn't hear it at our, our audio library. And today we're going to talk about something a little bit different how to build cohesive high performance teams. Now do you ever wonder how some teams seem to be firing on all cylinders and others are just limping along? Well, we're going to learn from Pam today. Um, how you can build cohesive high performance teams based on strengths to improve profitability and reduce turnover. So Pam, I'm looking forward to that. Welcome to the show again. Thanks for joining us. Thanks, Bill. Thanks for having me. I appreciate it. Pam, we had a lot of great comments from the last interview, and I, you know, no pressure, but I think you're going to probably live up to that again. I'm sure you will. Before we get into the topic of the day, tell us, tell our listeners who didn't happen to listen to the last interview a little bit about you and your background. Well, um, what I come from a corporate background, so I spent about 2025 years in, um, various leadership roles, uh, international leadership roles in corporate America working for large companies, and what I found is I was also responsible for leading cross-functional teams. So, what I found out the hard way as well, um, we all learn from our mistakes. What I learned is I've, I've been part of teams at, at some point in my career that have been firing in all cylinders. And I remember early on in my career, it's, it's almost like a nirvana. You're thinking, oh my gosh, this is great, everybody's getting along. We work so well together. It's like a well-oiled machine. And people used to say to me, I don't get used to that because, you know, that doesn't always happen. Well, the longer I stayed in my career, I did find that all of a sudden you get merged or um acquired in groups, groups know, and you just don't get those same dynamics. Well, it's not by happenstance that that happens. Sometimes we have our teams that are, um, that, that are designed by circumstance. And others that are built uh intentionally. And so those that are created intentionally being those high performing teams are those that in fact are like those well oiled machines. So, um, learning from my background and leading cross functional teams and delving into what makes a high performing, uh, cohesive high performance team, that's what I. Then started my business in doing as I um Morphing from corporate America. Yeah, it's it's fascinating when you talk about it in that way and you obviously we've all been in a situation where we maybe go into someone else's to a business and and look and see how well things seem to be clicking and wonder, boy, they're, you know, are they just lucky or is this all by design. And conversely, when you walk into a company where things just are kind of dysfunctional and not working well um you can tell that that there's tension and it's things are a little bit sluggish. So here's my question is uh from what you're saying it sounds like those that are listening that might feel like maybe their teams are a little bit sluggish and not working out well have hope for creating a cohesive. Uh, high performance teams, so let's define what is, what is that? What do you mean when you say cohesive high performance team? How do we get our head around that? Yeah, that's a good question. Um, cohesive as is defined as is well integrated, so where they all, all the pieces fit well together and like I said, it's like a well oiled machine and so it really begins with the company um or organizational vision. What's the vision for your team, your organization, and or your company? And then when you understand. Uh, first off, crafting that. Then you understand the talents and the strengths of each individual, what they bring to the table, and by talents, I mean the way we naturally think, feel and behave. And then it's how are they currently, how are their talents currently being applied to their daily functions. A lot of the times, though, our, our talents were blind to them because we take them for granted. So in order to build those high, um high Teams, you really need to have the individuals understand what their talents are and then how are they being applied in their daily activities and then which activities pull them away from their strengths. That's really important as well. And then once they understand. Um, what their strengths are, then they'll also know what they need from their managers and other team members in order to be at their best. Collectively, the team members then establish goals and then their overall vision for the team and then they understand then then it's up to the leaders to drive this and help them help each of the individuals. Connect their strengths to the vision of the organization and learn how to build on each other's strengths so that way they, then they collaborate effectively and work much more productively because then they're all part of something bigger than themselves. I like it. So what I heard you say is that you have to have the vision first, then figure out what are, what are the strengths of each of the components in the team, each of the individuals in the team. And then how are they, how are they applying their strengths? What's, what's draining them? You mentioned that last in our last interview and it's very, very effective, I think, for a lot of our listeners to hear, you know, you know if you're not, you know, if you're in your strengths because you can do things that feel like they're effortless and you can do them for a long time and you know when you're getting pulled away from that because you feel like you got to take a nap, right? You're just like it's draining. Yeah, without question. Here's the other thing that Um, that I found with a lot of clients and a lot of people as well. It's like just because you have deep skills. And you have a lot of skills and you're proficient in something doesn't mean that that necessarily is your talent because oftentimes deep skills turn into deep ruts. And if we become complacent and not particularly joyful, it doesn't bring us joy, then we know that yes, we can have that as a skill, but it may not be our talent because it does the talents are ignited and there's a lot of joy in them. So there's a difference as well. OK, I, I buy that. And, and then you say once we figure that out we need to then pull that back to the and help the team work with the team to establish their goals and vision that they see as a team and then see how that connects back to the company and a very well thought out process obviously now um when you have a situa you know I talked to a lot of business owners and some of them are kind of. You know, manufacturing companies or this is not um this is this is not a science, you know, lab here work has to be done work is work and they just need to suck it up now. Um, if they are not, um, helping building teams based on strengths and weaknesses are getting in the way, what are some of the side effects of that and, and what are, uh, talk about that, the weaknesses that can get in the way. Yeah, you know, we as a society, we're focused on weaknesses. It's, it's crazy. We're great at pointing fingers as to what's wrong. We're always wanting to fix what's wrong. What we, what we look at doing is, first, let's shift our thinking. Let's start with what's right and what they're really, people are really good at. And let's take the judgment. Out of strength and weaknesses, because Nobody's perfect. And here's the thing, hate to break it to you because nobody's perfect. Um, we make it, when we take that judgment out of, uh, out of a strength and a weakness, we make it OK to identify our weaknesses, so we know how and where we need help from others. And then how to maximize our strength in service to each other. And what, what, what that does then in Peter Drucker's, um, you know, as he refers to, we then render the weaknesses irrelevant because we can't do things by ourselves, as you know, nobody can do anything by themselves. No CEO, no business owner can do anything by themselves. So it's critically important to understand what you're really good at. And then also be strong in that. In which gives you the courage to say this is what I'm good at this is the value I add, and you know what? I'm not so good here so who do I need to partner with? Who do I need on my team to be able to have a well rounded team? Going back to the previous um interview we had the best leaders are not well rounded, but the best teams are. So that's why it's really important we all do have weaknesses. And it's not a matter of focusing on them. It's a matter of identifying what they are and then seeking the help to um to round out our teams. That's great advice. Um, I met with. Several people on uh a management team in a company the other day and one of the things that, uh, one of the kernels of wisdom that came out of it was. You know, we need to be cross trained, but we don't need to cross do, you know, you were, we're doing each other's jobs all the time and, and that's not, that doesn't fit into our strengths and our weaknesses. So let's talk about, I know we want to dwell on strengths, but let's talk about strategies for dealing with weaknesses. I think you said you had 3 strategies for dealing with weaknesses. What are they? OK, so the strategy in dealing with weaknesses first and foremost, we need to make sure that we're not being blindsided so we know what they are, right? So what I, what we recommend is that um We reshape the role to fit the person. Because at the end of the day, we're all individuals. We have our own gifts and, and, and talents and strengths. And when we understand what each of them are, then we have greater respect for each other versus the pointing fingers, which then has much more of a negative connotation. So really, when we have great people within our company that it perhaps, you know, oh gosh, you, you, we have a, um, say we have John in a um In a position where he is fantastic at connecting with other people. However, he's got a desk job and he doesn't get to connect out in the world, right? So what we want to be able to do is to then reshape the role to fit the person because as you and I both know, Bill, it's harder to hire new people than it is to actually retain the, the great people that you do have. So first and foremost, you know, first of all is reshape the roles that fit the person. Secondly, as I said, is make it OK for employees who lack of strength to seek support. To seek support where um if, if they, if they're not a numbers person and they're much more of a relator per se, then allow them to seek support to be able to get the numbers done that they need or analyze the numbers so that way maybe this person uh will be great at presenting the numbers. So it's, it's making sure that it's OK for employees to who lack of strength to seek support. And then the third thing is perhaps the person should be reassigned if the role doesn't match what they are really good at and there may not be a position on that particular team, then, then, um, that person should be reassigned and in ironically. That's those are the best kind of conversations to have. First is to have, make sure that the the person understands their strengths and their and their weaknesses and their talents and you have that very um authentic conversation. So that way, it's in the best interest of the team leader as well as the individual to make sure you're matching. And and it's a good fit because if it's not, then it's not good for the company and it's certainly not good for the individual. Well, well said, Pam. It's just so important to make sure that your team is, is happy and powered, listened to, and, and as part of this, you know, it's interesting you, you and I get into different company situations and we start talking to the employees and isn't it kind of sad when you hear from uh um an important person in the company that you're the first person that's ever really asked me what's important to me. It it happens oh my gosh yeah and and it really doesn't I think we get so we we get wrapped up in the doing of our our roles and not being who we actually are in terms of we're all individuals and we all want to be working towards a greater good. And I always encourage people to get let's let's get to the 50,000 ft level. And understand what we're doing as a company as a whole. Our big why. So ask the question is like why are we doing what we're doing? Why are we in business? Do your employees know why you're in business? It starts with why and then the individuals have their own particular why. You certainly don't want people going and and just filling up a position and collecting a paycheck at the end of the day. That's it. I mean that's certainly not what you want because those are that's when companies get into the, the, um, situation where they say gee, you know what, we're having stagnant growth and I'm not quite sure what what's going on. We can't seem to get to the next level. Yes, because the, the leadership as well people are not aligned around the company vision. And that's what I see happens is that A lot of, you know, we lose sight of why we're doing what we're doing. Why are we in business? That's so well put, and it's oftentimes the person at the head of the company who maybe started the company has what I call a gallon brain and and they try to dump a gallon of information into people that have maybe a court size attention, you know, or to detail, and they wonder why people just don't get it. Um, it's amazing how communication can break down in situations like that and with good intent. And people get frustrated because why don't they understand what I'm saying? and they're like, why does he throw so much at me as a team and why don't they, why don't they, why don't they recognize that I can be really, really good in these particular areas and that yet they have me doing all these different things. So let's walk through, Pam, just briefly, what is the process for a company to start working on developing and understanding what the strengths of their team members are? Well, first we go in and we do an assessment and it's the Clifton Strength Finders assessment which gives them, uh, you know, it's a multitude of questions that you have maybe 10 to 20 seconds to um to answer. You can't overthink them and this is where it gets your knee jerk reaction, your, your um your natural um tendency, so. From that it bubbles up your themes. What are the, uh, your talent, you know, the, the various themes we then work through that and it's really important because what it does is it gives you a common vernacular within your company and a greater appreciation for each other because we are all wired different we um. It, it's called what I call our fixed assets. It's the way we naturally think, feeling feel and behave, and it comes from natural to us like for bill for your, you know, for example, you're so good at finding common ground with people and establishing relations, you know, and, and being able to win others over. And you think, oh well, you know, can everybody do this? Well, no, they can. And so when we understand what we're, what we're really good at and what our teammates are really good at, we have a different respect for them because we're like, wow. We're not all the same, and we, we have a different lens on, on our lives and our businesses. So we start with that and then helping them to understand how it fits in and how um their talents have been utilized in past successes. And really shining the spotlight on that so that way it's just their thinking and now they have a better lens in which to look at their lives that it just wasn't accidental. These are things that have happened through scenes and patterns, but now they have a better understanding and now they can purposefully and productively apply them to future successes. Beautiful. Pam, how long does it take? For an employee or an individual to take the Clifton Strength Finders test I assume it's an online kind of access. Yes it is and it's about 30 to maybe 40 minutes. And it should be done in all one sitting uninterrupted. OK, so what I wanted to point out to our listeners, and we're, we're just running short of time here, but you've given us a lot of great information. That that by starting by starting this process and by having a conversation with Pam Reyes and and having her point you in the right direction within an hour in less than an hour, you can start to understand the strengths of your key employees and aren't they your most important asset after all? I mean, aren't they really what makes your company work so I I employ. You, if you have a small business or if you have a large business and you have key employees and you want to understand how to make them work more and get more out of that team, get in touch with Pam Reyes. Pam, you, you're offering a complimentary strategy session for building a team if they approach you. It looks like at www.am Reyes P A M R E Y E S.com slash strategy. Is that right? That's correct. So any, any of your listeners, if they are interested in seeing how they can, uh, create a cohesive high performance team based on strength, please, uh, go to the website again www.mys.com/strategy, and we'll have a 45 50 minute strategy session and what's the best next step for you. That's fantastic. Great information. And of course, you can always go to just the general website Pam Reyes.com, P A M R E Y E S.com and find out more about Pam and what she's all about and some of these things we talked about and listen to her prior interviews and Pam, I. I really, really want to thank you for this. It's so important. I see this almost every day in my business life, how important it is for people to take a first step and work towards helping their team be better and stronger. So thanks so much for joining us again today. Thanks for having me, Bill. Take care. We're going to take a short break. We'll be right back after this, so please stay with us. 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